Business Process Management
IQ makes even the most complex and unique business processes efficient and effective.
Streamline complex internal workflows
Track any internal process, whether its from one of our many built-in templates or from a custom template built by your dedicated IQ Consultant.
Measure and analyze data
Run pre-built reports or create custom reports on any data in IQ to view actionable metrics on citizen communications, eNewsletter subscribers, service request statuses, staff productivity, events, and more.
Manage citizen requests and casework
Track any internal process, whether its from one of our many built-in templates or from a custom template built by your dedicated IQ Consultant.
Administer Boards and Commissions
For state agencies, easily track and view board vacancies, collect applications, run financial disclosures and criminal background checks - IQ makes managing your boards and commissions easy and efficient.
Managing Citizen Data
Set a retention schedule
Create automated retention schedules that are integrated into each business process from start to finish.
Archive citizen data
Index records including emails, faxes, scanned documents, and business process workflows.
Export data to external systems
Create fully compliant amended records and export data to any external system without compatibility issues.
Government Cloud Solutions
IQ is available on-premise or in the cloud. Our secure cloud solution means you never have to compromise convenience for security.
FedRAMP Solutions
IQ is available on a government-only FedRAMP-authorized cloud platform to ensure the utmost in security standards and regulatory compliance.
Secure Cloud-based Solutions for Government
Our secure cloud solution is available to federal, state, and local customers who want all the benefits of IQ with the convenience of the cloud.
Powerful Communications Tools
IQ is built with integrated comms tools that empower engagement with the public.
Email Campaigns & Surveys
Easily build custom outbound content like eNewsletters, press releases, and surveys. Optimize performance through A/B testing, and analyze key performance indicators such as open rates, click-throughs, and bounce backs with interactive data fields after every send.
Social Media Integration
IQ offers a comprehensive integration with leading social platforms such as Facebook, Twitter, Instagram, and YouTube. Monitor your channels, review analytics, and store and respond to social media messages all without leaving IQ.
Scheduling & Events
Use IQ to effortlessly manage multiple individual schedules or group calendars, create events, communicate with attendees, assign staff coverage, and much more. IQ is also integrated with Microsoft Outlook, Eventbrite, and many other popular applications.
Correspondence Tracking
IQ tracks every interaction you have with citizens – whether it’s a phone call, email, social media message, or letter. IQ makes it easy to group and sort similar messages and tracks your responses to suggest language based on your previous responses.
Training & Support
Dedicated support team
Your dedicated support team will work with you to help understand your business needs, customize your IQ solution, train and on-board your users, and assist with implementation.
eLearning videos & files
We offer a comprehensive library of eLearning videos to help users learn the ins and outs of IQ. We’re constantly releasing new features and new videos to help customers stay up-to-date.
Chat support
Our Customer Service Center is available from inside IQ to answer your questions by phone or chat Monday through Friday from 8:00 AM to 7:00 PM EST.
Training
Custom training curriculum based on your organizations needs with on-site and virtual training. Congressional offices can use our Training Calendar to view and book virtual courses.
Ready To See More?
IQ integrates with the applications you already love:
